Systematisering af kvalitative observationer

I løbet af projektperioden har vi haft forskellige praktikanter i projektet. En af dem, Megan Emery fra Chattanooga Public Library udviklede en metode, som på engelsk kan kaldes: Hybrid Sourcing. Metoden forene en mere kvalitativ tilgang til at se på adfærd i rum med en kvantitativ opsamling i et spørgeskema. Herunder har hun selv beskrevet metoden. 

Hybrid Sourcing

While performing my own observations of both how Dokk1's space is affected by users and how users are affected by the space itself I realized as an intern I was experiencing these observations with a particular set of eyes. My experience was one part fan-girl, one part student, and one part professional. Because of my experience I was going to see things a certain way no matter how objective I felt. 

It struck me that to truly gain holistic insight Dokk1 could employ an observation template which guided qualitative observation without demanding static responses utilizing open ended questions. This template could be given to a variety of citizens - users, non-users, volunteers, staff, administration, partners, interns, Danish citizens, foreign citizens - and each would generate meaningful feedback that could be digitally quantified later.

Eventually trends would emerge showing a multitude of experiences. What groups would experience observational overlap? Who would be more focused on space vs. users? What changes could be made based on this data? Furthermore, when following changes with more observation, how would the users continue to change according to their space? 

This process could truly be never-ending and responsive. Over time the template could also evolve to shape needed feedback or to simply grow along with Dokk1. 

Megan Emery, Experience Designer & Coordinator

Chattanooga Public Library, 

ALE International Intern at Dokk1, April-May 2017